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-   -   Training (http://support.avaya.com/forums/showthread.php?t=3346)

bpolle 04-29-2013 01:52 PM

Where can I find training materials for configuring IP Office for a small business environment?

We're running IP Office with about 100 stations (5 of which are SIP phones). I want to be able to administer extensions and the server and can't find much as far as learning materials.

If anyone could provide links on manuals, books (to buy), training of any kind, it would be greatly appreciated.

I found a few training courses and I'm considering attending, but I'm not sure how much they would help.

This is the course I found...

IP Office Technical Basic Implementation Workshop (4S00004I)

wkirk 05-01-2013 10:10 AM

Are you a Business Partner? If so you need to be certified and trained to implement IPO.
Avaya University is the best place to go.

ACSS - SME Communications
The ACSS - Avaya Small and Medium Enterprise (SME) Communications credential certifies that the candidate has an advanced level of technical proficiency necessary to deliver installation, configuration, administration, maintenance and troubleshooting support for IP Office products.

Qualified candidates typically have a minimum of 4 years experience in the relevant technologies and up to 2 years experience in supporting the IP Office product. The candidate can apply knowledge and skills to:
Demonstrate product architecture knowledge (components, features and functions)
Install the product hardware and software
Test, validate, and troubleshoot the implementation
Configure the product for hand-off to Day 2 administration
Administer, maintain, and troubleshoot intermediate to advanced configurations
Interpret and resolve customer technical issues related to the products and components.


W.K. "Kirk" Kirk | Avaya | TechniCenter Engineer | Technical Support and Proposal Management ~ SME Pre-Sales Support
Westminster, CO 80234 | Voice: 1-888-297-4700 | atac@avaya.com

bpolle 05-08-2013 06:52 AM

No I'm not a business partner. We just run IP Office where I work.

mjacques 05-09-2013 04:12 AM

Where in the world are you based?

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