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-   -   Hold position in queue and call back (http://support.avaya.com/forums/showthread.php?t=11357)

prasa7 04-26-2016 11:02 PM

Hold position in queue and call back
 
does IPOCC 9.1.6 have the option to call back the client when its come to his turn in queue.

So currently we have the option for client to leave a callback . but we want the option for the callers position to be held in queue and when it comes to their turn the system will call them back and connect to agent.

kruegerb 04-27-2016 01:39 PM

This feature will be available in release 10.0

mnorst 04-28-2016 08:20 AM

Quote:

Originally Posted by prasa7 (Post 25972)
does IPOCC 9.1.6 have the option to call back the client when its come to his turn in queue.

So currently we have the option for client to leave a callback . but we want the option for the callers position to be held in queue and when it comes to their turn the system will call them back and connect to agent.

We have this working but the callback/voicemail is sent to the agent who then makes a selection for the system to dial the customer ("Press 2 to call back the customer"). The trick to hold the position in queue is to add waitThisQueue to the Priority Source group as well as the voicemail as a source.

prasa7 05-16-2016 08:02 PM

when is this release coming out

kruegerb 05-24-2016 01:19 AM

GA is planned for November 2016


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