Chap service
 

HI
i have an issue with the chap service. randomly the sip extension from IPOCC to ip office gets UN-registered. restarting the WD service fixes it but the next day same thing happens.

error message in chap logs
 

i have attached the error message from the chap logs

IP Office reboot
 

hi
i have also found rebooting ip office also gets the sip extension registers.
in ip office logs the IPOCC sip extenions was moved to quarantined


IPOKeepaliveTask::Main sending keepalives at 5000 ms
16:44:34 341764885mS Sip: SIP Extn 4999 change registration state to unregistered , reason:Keep alive
16:44:34 341764885mS Sip: Add extn 4999 (172.16.1.186) to quarantined
16:44:34 341764885mS Sip: User Contact Center(4999) adding address 172.16.1.186 reg-id=1 sip.instance="<urn:uuid:00000000-0000-1000-8000-000c29243ebb>" to quarantined (quarantined_list_num 1)
16:44:34 341764885mS CMExtnEvt: Contact Center:4999 ExtnFault now 1
16:44:34 341764886mS Sip: SIPPhoneReceiver 15 detached from extn 4999, phones 0 sip_phone_receivers 0
16:44:34 341764886mS Sip: SIPPhoneReceiver 15 (f702d188) destroyed, list size 4
16:44:35 341765851mS TAPI: 1: CALLINFO received from remote scn unit 172.16.6.188 on line DVCommercial825
16:44:35 341765851mS TAPI: v=ReceiveFramedFromISS p1=0