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-   -   Unable to find setupfile: Outlook integrator for One-x (http://support.avaya.com/forums/showthread.php?t=776)

mgort 05-10-2011 12:51 AM

Unable to find setupfile: Outlook integrator for One-x

I`m not able to find de setupfile voor de Microsoft outlook integrator for One-x communicator.
I`ve been searching in the Avaya supportsite with keywords like: Outlook, One-x communicator, integrator and microsoft but with no results.

Pleas help.

(The Hague, the Netherlands)

aa1 05-11-2011 12:50 AM

Outlook integrator for One-x
Hello Maarten

From https://support.avaya.com/css/P8/documents/100108040

If you want to integrate Avaya one-X Communicator with Microsoft Office Outlook 2003 or 2007, you need to download the Microsoft Redistributable Primary Interop Assemblies (PIA) for the appropriate Office product. The PIA contains software components that are not part of the standard Office product. You must install the appropriate PIA before you install Avaya one-X Communicator on your computer. You can download this software from the Microsoft Web site http://www.microsoft.com.

It's important to mention the version of Avaya OneX Communicator. In version 6.1, after installing, browse to "Settings" in OneX Communicator, then click on "Preferences" and there will be a checkbox called: "Enable Microsoft Outlook Integration".


mgort 05-23-2011 12:34 AM

Thanks Arbi,

Works, but the Outlook integration seems not to be an asset with One-X because every time i`m doing a name search in my contacts Outlook pops up a window that says something like:
[An external program is trying to gain access to email-accounts you have saved in Outlook.....]
than you have the press [yes]or [no] for every contact it has found wich can be many if you only typed a few letters.

So far i have not come up with a sullution for this problem because it`s not possible to disable this popup screen in outlook.


aa1 05-30-2011 02:57 AM

Outlook integrator for One-x
Hello Maarten,

What exactly is the version of your:

- Outlook
- Microsoft windows
- OneX Communicator?


nb33955 08-12-2011 12:55 AM

Hi Maarten,

I've come across this Issue myself and would like to guide you through how I've managed to get the Outlook Integrator running. Just to start here's my Version Information:

Windows 7 (x64) German
Microsoft Office 2010 (x64) German
Avaya One-X Communicator (Latest Release)

There was no Error Message durding Installation but the Outlook Integration Feature did not seem to be installed at all. There was no Avaya Menu in Outlook to be found and no COM-Add-In as well. So I went ahaed and installed the whole Application again with dedicated Admin Rights but no success either.

Have a look at your Installation Directory and check if there's a Folder called Outlook Integrator, within should be a File called "oneXCOutlookIntegrator.vsto" which is actually the Outlook COM-Add-In not being loaded.

You have to check your Registry if Setup Routine has added the correct Key for Outlook to load the COM-Add-In. This was missing after my Setup so I copied it form a Windows XP (x86) Maschine and edited the Values to match my System.

Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Off ice\Outlook\AddIns\oneXCOutlookIntegrator

Value for Manifest needs to match your Installation Path. Once done you can start your Outlook and check for Add-Ins to be loaded. You will have the Avaya Menu and can use the Integrator from then.

file:///C:\Program Files (x86)\Avaya\Avaya one-X Communicator\Outlook Integrator/oneXCOutlookIntegrator.vsto|vsto.local

Greetings from Germany

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