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-   -   CMS - Cannot Connect (http://support.avaya.com/forums/showthread.php?t=91)

rolo 03-19-2010 11:09 AM

CMS - Cannot Connect

I have one CMS 14 serving multi locations. Recently I have one laptop that cannot connect to CMS. I am getting "A connection to the specified CMS Server could not be established." However, ALL OTHER USERS (LAPTOP & DESKTOPS are connecting without any problems.
1) I try using different network connections/ports without any luck.
2) I uninstalled and re-installed CMS without any luck.
3) I manually set the port settings; from auto to full but I still cannot connect.

I am using a Lenovo X300. Note, I do have other X300 users that ARE NOT experiencing this problem.

Any ideas how I can resolve this problem?


jrajpal 03-25-2010 01:37 AM

CMS - Cannot connect
I would rather feel that this is more of PC environment issue rather the CMS application issue.

I understand that CMS supervisor was unistalled and installed. Was this done as per Avaya documentation? I would rather suggest to have the latest version of CMS supervisor installed which is availabe at Avaya support site.

Please ensure that while unistalling the CMS supervisor all the entires are removed from registry (proper instruction are in Avaya documentation) settings also serarch for file cvsup*.cfg and dump it from recycle bin before installing the newer version.

Also ensure that the user account is not locked and password is not expired.

Hope this help.

lumpster 03-25-2010 10:30 AM

You can rule out the CentreVu application by trying some test connections from the problem laptop/PC to the CMS Server - this should confirm IP connectivity is ok.

Firstly establish how you are connecting to your CMS Server.
Are you using a DNS for name resolution or IP address?

Can you ping the CMS Server from a DOS/CMD window using either the CMS Server's DNS name and again by it's IP address?

If you use Port 23 within your CentreVu Client, try a simple telnet session from a DOS/CMD window to the CMS Server to confirm if you get a log in response? (again useing either DNS name or IP address)

If you use SSH, get an application like puTTy to connect on Port 22 and try the same by connecting to the CMS Server.

As a sanity check, from a working laptop/PC connect to the CLI on your CMS Server (using root if you have access) and ping from it back to the IP assigned to the problem laptop/PC.

If all this looks good, then move on to the CentreVu application itself....
If not, then it's more likely IP connectivity network related = local/network firewall - DNS resolution - routing etc.

You could then use the approach, "what IS" and "what IS NOT" to establish the differences between the working clients and the fault client....

mousertx 04-01-2010 03:36 PM

Probably a silly question
When you uninstalled/reinstalled, did you select the correct version of CMS Server? I've done this once or twice and it took a few tries before noticing...

mhassam 08-03-2010 03:59 AM


Please make sure that you have choosed same version of CMS which is installed on the CMS Machine.Thanks

jimen3 04-04-2011 10:44 AM

there are too many reasons, could be cms version u put on the setting of cms server on the application, .dll files must be installed, could be your computer dependencies, version of your computer operating system, but make sure to re install after you do clean up (deletion of program and files relative to cms supervisor), try manula login using the client, under cms server u can select manual login then it will prompt u to unix like login, enter command to log u in for cms application

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