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- - CFE or IVR (http://support.avaya.com/forums/showthread.php?t=11958)

lebon

09-19-2016 12:16 PM

CFE or IVR

Hi,

how to check the length of the call

exemple:
The call comes in a call flow if the calling is 4 digits go to "Internal Topic"
if the calling is more 4 digits go to "External Topic"

Yvan

kruegerb

10-08-2016 04:47 AM

do you mean you want the check the callers number?

lebon

10-10-2016 12:37 AM

yes, i want :)

jtarjanyi

10-11-2016 01:34 AM

Check the "CCK_Customer_Number" task_tag. It contains the ANI if it is recognized.

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