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-   -   9621g Agent Speaker Phone issues (http://support.avaya.com/forums/showthread.php?t=13992)

gonza965 05-02-2019 09:00 PM

9621g Agent Speaker Phone issues
Hi -

I've encountered an issue with Avaya 9621g phone sets & Agent Login, & Speaker phone options.


Agent logs extension into 9621g phone set, enters Agent ID, then presses Speaker phone; Speaker phone does not work.

Toggling through the station and agent ID "auto-answer" options allows speaker phone to work however logs out the Agent immediately when pressed.

Speaker phone only works when agent is logged out. :confused:

Works with other phone type sets e.g. 46XX phone sets.


gonza965 05-10-2019 09:19 AM

The Avaya 9621g Speaker option was disabled in the 46xx files thus no option for Call Center Agents. Once the changes to this were applied, issue resolved. :)

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