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-   -   Abandoned calls (http://support.avaya.com/forums/showthread.php?t=6126)

kweidlich1 03-12-2015 07:29 AM

Abandoned calls
Is there a counter available that will show where a call was abandoned? Can the system report on whether the call was abandoned in the IVR, or at the agent, etc..

kruegerb 03-12-2015 02:39 PM

Counter for abandoned calls in waiting queue: totNAbanQueued, a andoned at ringing Agent : totNAbanAg

kweidlich1 03-16-2015 07:37 AM

Thanks for your help!

patri34 04-10-2015 04:37 AM

Real time reporitng
How can i get the Abandoned calls in queue and abandoned calls at ringing agent in real time Reporting?

kruegerb 04-11-2015 02:44 PM

There is no differenciation between abandoned in queue or in ringing state in real time reporting available . Only for historic reporting

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