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-   -   Call Control on Agent Disconnect (http://support.avaya.com/forums/showthread.php?t=11580)

verma62 06-02-2016 02:38 AM

Call Control on Agent Disconnect
I want to redirect the caller to an IVR application over IPOCC once Agent finish conversation with Agent. Is it possible?
Step 1 : caller calls to a topic 7000
Step 2: Topic transfers the caller to Agent X
Step 3: after conversation Agent disconnects the call.
Step 4: As caller hasn't disconnected the call, so requirement is call should be routed back to a different Topic i.e. 7001 and some announcements are made.

Kindly guide me on same if its possible.

Rajat Verma

algha10 03-23-2019 03:23 AM

Hello Rajat,

Have you found any solution or work around for this ? , I have been struggling to do this for more than a month and the customer is frustrated now :(

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