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-   -   IPO One X Outlook plugin trouble (http://support.avaya.com/forums/showthread.php?t=11788)

navar73 07-14-2016 01:07 PM

IPO One X Outlook plugin trouble
Hi guys,

i'm kind of scratching my head on this one.
Windows 10 64bit

I download the onexassistant installer which brings the avaya ip outlook plugin. I've ran the installer as ADMIN and under comp. mode Win 8, Win 7. I've done COMPLETE and CUSTOM install.

It doesn't install the plugin. I've loaded the plug in from another PC ( C:\Program Files (x86)\Avaya\IP Office\OneXOutlookPlugin ) with the thanks of RDP drive sharing and copied the folder into the Win 10 machine *BOTH ARE WIN 10 64bit*

When I manually add the plug in *outlook 2016* it fails on a ringing.wav file located in the /sounds folder, which no machine running a working Win 10 Outlook 2016 has in it's IP Office\oneXoutlookplugin folder...

Anyone have any experience with this?

PS: I've uninstalled oneXassistant multiple times, I've ran it admin/comp mode; ran it as repair/modify and nothing installs the folder "\oneXOutlookPlugin" - Folder isn't even created.

navar73 07-15-2016 10:53 AM


come on guys, 29 views and no one has any input?

navar73 07-18-2016 08:07 AM

101 views --- sounds like a bump to me.

Anyone? Any input is appreciated.

navar73 07-28-2016 07:31 AM

I'm making progression to atleast figure out WHY the issue is happening. Thank you everyone for your input! I'm sure many would love to know why this happens and how to work around it, eventually.

rmagal 09-23-2016 09:56 AM

one x outlook call assistant plugin
I was told that the call assistant one x plugin on office 2016 will only be supported on the new release 10. I was at a server edition and asked because i have a customer with the same problem.

rmagal 09-23-2016 10:05 AM

A server edition class, and asked.

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