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What is the difference between Reporting and Task reporting?
What is the difference between Reporting and Task reporting?
Answer: Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time). Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History. For more details see: ipocc_taskreporting_en.pdf |
Answer
Reporting
Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time). Task reporting Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History. For more details see: ipocc_taskreporting_en.pdf |
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