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-   -   What is the difference between Reporting and Task reporting? (http://support.avaya.com/forums/showthread.php?t=4608)

nash 05-15-2014 08:48 AM
What is the difference between Reporting and Task reporting?
 
What is the difference between Reporting and Task reporting?


Answer:

Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time).

Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History.

For more details see: ipocc_taskreporting_en.pdf

marquardt 05-20-2014 02:01 AM
Answer
 
Reporting

Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time).

Task reporting

Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History.


For more details see: ipocc_taskreporting_en.pdf


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