Callback outside of time zone
 

Avaya Proactive Contact 4.2

Changed timzone.cfg to reflect new business hours of calling. 0-5:8.00:20.55 unfortunately the agents cannot set a callback for any TZ before 9am.

Hi Gavin

Could you please check if Dialer-Agent PCs and Dialer System are in same timezone,

It is observed that if there is a time difference it lead such type of situatino.

Thanks & Regard
Harsh