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Callback outside of time zone
Avaya Proactive Contact 4.2
Changed timzone.cfg to reflect new business hours of calling. 0-5:8.00:20.55 unfortunately the agents cannot set a callback for any TZ before 9am. |
Hi Gavin
Could you please check if Dialer-Agent PCs and Dialer System are in same timezone, It is observed that if there is a time difference it lead such type of situatino. Thanks & Regard Harsh |
All times are GMT -7. The time now is 09:33 AM. |