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-   -   Office Hours in Historical Reporting (http://support.avaya.com/forums/showthread.php?t=4198)

chrde 02-03-2014 05:25 AM

Office Hours in Historical Reporting
 
Is there a way to bring the office hours into account when calculating the "Answer Delay" on multimedia skillsets? e.g. when a mail arrives on friday, we want the answer delay to stop incrementing untill monday when the offices are opened again.


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