![]() |
Help! Answered call --> VM
Hi,
I know this is a simple question that I should know the answer to but I have no one to ask. I am able to answer a coworker's phone number (let's call it B) from my phone (A) when they are unavailable/not at their desk. Often, the caller wants to leave a voicemail. How do I transfer their current call directly to B's voicemail? I have tried pressing the Forward button; the Transfer button and then the Voicemail (message) big icon; but nothing works. Please help me out! |
What is the voice mail system you are using?
|
Avaya 9640
|
That's a model of a telephone set, what is the phone system and the voicemail system?
|
Configure a "goto-cover" Button
My understanding of your question: You have an inbound call that you wish to send to voice mail on another station.
First, you need to prep your phone to do this by setting up a goto-cover button on your phone. Once this is done, you can handle inbound calls as follows:
|
All times are GMT -7. The time now is 12:08 PM. |