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-   -   Voice mail fowarding to email problem (http://support.avaya.com/forums/showthread.php?t=6088)

bibeas 03-02-2015 12:37 PM

Voice mail fowarding to email problem
We have upgrade our system to 6.3 and we have implement the fowarding voicemail to email.
All is working correctly except for messages where the caller have a private number (confidential number).

Is it possible to transfert also this voicemail message to the email inbox of the recipient ? CMM seem to transfert the voicemail message but nothing is going in the recipient mailbox.

Some suggestions ?

sunilkumarv 03-05-2015 02:57 AM


can you try the below steps and let me know if it works or not .

Setting Privacy Enforcement Level for IMAP4 clients

About this task

If a message is marked private, then it may not be forwarded by the recipient from the Telephone User Interface.
You can set the privacy enforcement type field to email (request receiver to keep message private) or voice-mail (enforce privacy). This field only affects the IMIA interface, thus private messages are still by default not forwardable from the TUI.
The privacy enforcement type feature consists of the following:
  • When attempting to send a private message out of the system via SMTP, the message is blocked.
  • When retrieving a private message via POP3 or IMAP4, by an unapproved client results in the correct header, but a canned body indicating the message is private and it may not be retrieved by the client the user is using. The canned message is localized by the language in the user's Class of Service.
Depending on the privacy enforcement level set, the system blocks a private message to a user and displays a warning message when retrieving the message from IMAP4 or POP3.
To set the privacy enforcement level for IMAP4 clients:


  1. Select System Administration, under Messaging Administration.
  2. On the Administer System Attributes and Ports Web page, under the System Attributes section, indicate whether the privacy enforcement is of the Voice style privacy or Email style privacy. The default enforcement level is Voice.
  3. Choose one of the following:
    • Select Voice. If you select Voice, message forwarding is not available through the TUI or Message Manager. Messages are only delivered or available to clients that are known to respect voice-mail style privacy. http://support.avaya.com/forums/note.gifNote Most email clients (for example: IMAP4, POP3) do not restrict the forwarding of messages.

    • Select Email. If you select Email, the message is marked as private and it is up to the recipient to enforce the privacy of the message. http://support.avaya.com/forums/note.gifNote IMAP4 clients determine the age of a message with the help of the aging parameter in subscriber Class-of-service.

bibeas 03-06-2015 07:31 AM

Not working...

I made tests with the option voice, email and also automatic mail forwarding at private but message don't stay in voicemail and are not transfert to email.

mathew 03-07-2015 01:39 AM


As per my understanding CMM is not forwarding the voicemail messages, which were left from an external caller whose caller ID is not there or masked.

If that is the case, this seems to be a bug on CMM. I am working on a similar senario for another customer. Pls give us couple of more days to get the confirmation from the devlopment team on this matter.

Jeas Mathew|UC-Backbone|Avaya Client Services|Office: +1 720 444 1508|
E-mail: mathew@avaya.com

mathew 03-11-2015 03:16 AM


Can you check if your CM/CMM server has a FQDN configured. If not configure the DNS domain on the network configuration in the CM maintenance webpage of CM. Then restart the CMM and try if it resolves your issue.

Jeas Mathew|Office: +1 720 444 1508|E-mail: mathew@avaya.com

bibeas 03-11-2015 05:24 PM

It's working...:)

The only information that was missing in my system was the DNS Domain name.

Thank's a lot Mathew for your help

mjavad 06-08-2015 04:10 AM

hi i have a problem with announcement in my voice mail pro .
please help me .

for example
i have new call . this call come to voice mail pro and transfer to sale hunt group .
i want play announcement after transfer (this announcement : code of expert ).

this is code of agent , that after or befor or on transfer must be play.

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