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-   -   Tsf (http://support.avaya.com/forums/showthread.php?t=11479)

prasa7 05-16-2016 07:57 PM

i have a customer which was using CCR and used to run report for % of calls answered in 30 sec and % of calls answered in 60secs. Now on IPOCC i can not see how i get this report for the customer.As far as i know there is only 1 TSF value that can be set. which means i can either have % of call answered in 30 secs or 60 secs. is this correct or am i missing something.

kruegerb 05-24-2016 03:00 PM

Yes, only 1 threshold for TSF

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