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-   -   No Music when Agent puts caller on Hold (http://support.avaya.com/forums/showthread.php?t=2300)

jhparso9476 11-27-2012 01:14 PM

No Music when Agent puts caller on Hold
 
We have an issue with one of our skills. When an agent puts a caller on hold, the calling party doesn't hear the Music On Hold.
Is this a problem or a normal behavior?

richchandler 02-05-2013 01:41 AM

Is this an inbound or outbound call? Inbound calls use the tenant of the VDN delivering the call to the agent. Outbound calls use the tenant of the agent.


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