![]() |
Avaya SoftClients Log Collector : Troubleshooting SoftPhones
AVAYA SoftClient Log Collector
Considering the Complexities in log collection mechanism with AVAYA Soft Clients AVAYA has come up with a simple GUI Java (minimum requirement Java v1.7) based tool to capture below Soft Client information from End Customer Systems for faster troubleshooting of Soft Client issues for AVAYA Backbone & Product House. The Tool is now LIVE in Support Site for customers to download and use the same. • Soft Client Logs • Soft Client Configuration • Operating System Details • System/Client Registry Backup Benefits • Faster Log Collection from Soft Clients installed on End User PC’s • Option to Upload the logs to AVAYA Cloud Server • Option to attach the logs directly to existing Siebel SR • Template driven Log Collection with option for customers to email the logs to AVAYA • No Software installations required |
All times are GMT -7. The time now is 11:16 PM. |