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-   -   ACR (Xima) for IP Office (http://support.avaya.com/forums/showthread.php?t=13890)

stehule 01-22-2019 05:04 AM

ACR (Xima) for IP Office
we have a new AVAYA Call Reporting (Xima) software connected to IP Office 500V2 R11. How can I set the After Call Work feater on user button? On List of "Contact Center Apllication" under Systen/Contac Center tab is not present an ACR Xima software.
Any Idea pls?

bucky101 03-17-2019 07:27 PM

ACW in Xima
you can assign wrap up time but this will not show up on realtime stats.
You have to you DND enable or Huntgroup enable. If you have a dashboard license then you can setup popups where you can enter a reason code

yeskan 10-13-2020 04:41 AM

you can do this through the desktop web interface after configure ACW in busy codes and assigned it to the user then when you hit DND button ACW option will be displayed

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