Avaya Support Forums

Avaya Support Forums (http://support.avaya.com/forums/index.php)
-   Contact Center Applications (http://support.avaya.com/forums/forumdisplay.php?f=3)
-   -   ACD call to ring an IP phone and a DECT phone in parallel (http://support.avaya.com/forums/showthread.php?t=13256)

rime 01-22-2018 09:03 AM

ACD call to ring an IP phone and a DECT phone in parallel
 
An Avaya IP DECT terminal ( XMOBILE) is bridged onto the station of a call center agent. The DECT rings in parallel with the IP phone when I call the extension, it also rings in parallel when I ring the agent login, but it does not when I call the skill's extension or when a call arrives via a VDN/vector to the skill. How can I configure that the DECT device rings in parallel for ACD calls? :confused: Thanks in advance!


All times are GMT -7. The time now is 06:59 PM.