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-   -   how long should it take to route a caller to a destination via a vector? (http://support.avaya.com/forums/showthread.php?t=13598)

materwey 04-27-2018 01:52 PM

how long should it take to route a caller to a destination via a vector?
 
It does not matter if I am routing to a hunt group or directly to an extension, there is a 10 second delay before a ring is heard by the caller/called party.

Vector is super simple.
1. collect 1 digit after announcement
2. go to step X if press 1
3. route to number with coverage

From the time the announcement stops to the time the phone rings at the number designated in step three is 10 seconds. That seems wrong - too long!:confused:


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