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-   -   ACCS-IPO features (http://support.avaya.com/forums/showthread.php?t=14411)

freihd 01-18-2021 07:01 AM

ACCS-IPO features
need to know if the following features are in ACCS like IPOCC or not if yes, where can i find them?

customer history that Shows the last agents who handled the customer calls

Abandoned list on agent desktop or anywhere

Please Advise

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