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-   -   Can't load hold music (http://support.avaya.com/forums/showthread.php?t=181)

driver 06-08-2010 09:57 AM

Can't load hold music
Hello, We have got a IP500V2 (version 6.0.8), I can't load hold music via tftp from system source as a wave file (holdmusic.wav). I think that all the configuration is ok. I've always used the holdmusic.wav in earlier versions. Is there some problem with this version?. Thank you.

ista6 06-09-2010 12:42 AM

It should work.
Where are you putting the file ?
It should be in the primary folder.
Do you get an error ?

driver 06-09-2010 01:14 AM

I put it in the root directory of the system sd. I have another iP500V2 and does not work there but If it works in any version V1.

ista6 06-09-2010 01:37 AM

It should be in the primary folder on the SD card.
If not then it will not work.

driver 06-09-2010 01:48 AM

Ok ,in the primary folder :) . It's running, thank you very much กก

lhandr 03-19-2013 02:22 PM

Message on Hold
I am relatively new to the IP Office and curious how to record the .wav file for the internal music on hold? I read you can use the Sound Recorder on a Windows PC but you had to set it to PCM, 16-bit, 8kHz, Mono. I am running a Windows 7 PRO laptop and it only lets me save as a .wma. What is the recommended procedure to record a message on hold with the required settings??

cfares 03-21-2013 03:55 AM

they are lot of sofware open source for recording holdmusic.wav

i use audacity for recording (open source)

for my ip office , i have recording in 16 bit 8khz mono .wav

wma is a compressed record and is bad.

ip office permit use 3 differents record for holdmusic in a manager

BESt regards

chan333 11-06-2018 09:15 PM


Originally Posted by ista6 (Post 513)
It should be in the primary folder on the SD card.
If not then it will not work.

Dear expert,

After I put the wave file into the primary folder on the SD card,
should I boot the IPO500V2 afterwards?


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