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pant2 11-11-2014 10:34 PM

Avaya CMS reports
 
Hi ,

I am new to CMS reports .
One of my customer has Migrated from Nortel CC platform to Avaya Elite platform .
Earlier they used to have reports in CCMA and requirement is we need similar reports in CMS if possible .

For example Need to have a report which can show Calls Offered, Calls Answered, Calls Abandoned, Answered after Threshold, Abandoned After Threshold in a single report just like what it was there in CCMA .


Is it possible through Designer report ? or is there any customization required through APS ?



I am not sure if this is the correct forum to address this but I couldn't find this info anywhere :( .


Regards,
Sandeep





shaikht 11-12-2014 12:50 AM

Hi Sandeep,

Please go though following doc to get more details on types of report available in supervisor:

https://downloads.avaya.com/css/P8/documents/100170092

For specific requirement, please reach out to APS team at proservices@avaya.com.

Please be notified that it may be chargeable as APS team works on project basis.

I hope it helps.

Thanks
Tosif

arnettd 12-23-2014 07:40 AM

A CMS custom report can be provided for all the metrics you listed. Answered and abandoned after threshold are not common in CMS but can be provided via custom calculations.


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