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-   -   Counter and Stat (http://support.avaya.com/forums/showthread.php?t=11140)

lebon 03-17-2016 04:22 PM

Counter and Stat

- I have a Topic1, if not agent free, I go to Topic2
- In the Topic1, no problem for counter in the UI or Statsfis
- But the Topic2, all counter is 0

- How to have counters on the topic2, knowing I begins withe the topic1
- And in the Topic2, I have only a annoucement and drop


kruegerb 03-20-2016 10:26 AM

Really nothing counting in topic2??
in Scenario Topic1 - agfree - ag, no agfree - topic2 -a ag2:
topic1: totNNew, totNRouted->
topic2: totNRR, totNConvAg or totNAban (depending if answered or not)

kgerhold217 05-11-2016 12:41 PM

What about in realtime
What if you have this configuration in the UI for real time Stats? What can be done?

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