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-   -   Troubleshooting vector with messaging step (http://support.avaya.com/forums/showthread.php?t=444)

mac9751 10-28-2010 04:10 PM

Troubleshooting vector with messaging step
I'm not sure where to begin to troubleshoot, any suggestions will be appreciated.

I have a station set up for voicemail. When I dial that station 88888, it goes to the
voicemail system. I try a simple vector with the step:

messaging skill 99 for extension 88888

and dial the vdn that point the the vector, I get the do-do tone for no extension.

the skill 99 is set up as
Grp Grp
No. Name/ Grp ACD/ No. Cov Notif/ Dom Message
Ext Type MEAS Vec MCH Que Mem Path Ctg Adj Ctrl Center

99 Audix Server
22949 ucd-mia n/- n none n 0 n Q

I tried a trace on station 88888 when the vector isn't working:
list trace station 88888 Page 1


time data

15:04:39 call-forwarding #
15:04:39 denial event 1372: Abbrv Dial list/entry inv D1=0x8ad4 D2=0x2a75

jsharry 11-02-2010 09:56 AM

Can you confirm what Avaya telephone platform this is?

Communications manager?

cabrerap 11-04-2010 11:56 AM

Please contact the Remote Configuration Support team at +1 800-225-7585 (if you open a ticket with them they will charge for their work).

Good luck!

jimvicom 09-30-2013 01:46 PM

Bad Answer
Just telling us to contact Avaya is not what Support Forums are for. Tell us why and how to fix it. If we wanted to waste our time contacting Avaya we would not be in the Forums.

sheasley 10-02-2013 11:07 AM

Denial Event 1372: Abbrv Dial list/entry
The Avaya Aura Communication Manager Denial Events guide lists the explanation of this event as “Abbreviated Dialing. Invalid list and/or list entry.”
A search for “denial event 1372: Abbrv Dial list/entry” in the Avaya KB shows a couple of articles having this denial event and their resolutions. All seem to be an issue in configuration.
Please review the following KB articles: SOLN150242 , SOLN225232
Also please be careful to post in the appropriate forum. This issue should not be in the Messaging forum.

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