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-   -   Coverage Answer Group & Call Pickup Group Question (http://support.avaya.com/forums/showthread.php?t=12362)

tjesse 02-08-2017 12:21 PM

Coverage Answer Group & Call Pickup Group Question
 
Is it possible for a call pickup group to answer a call that is ringing to a coverage answer group? All 5 extensions that are in the coverage answer group are members in the pickup group.

We have a request for calls coming in on a particular VDN ring at 5 desk phones at the same time. If no one in this coverage answer group answers the call, is it possible for a pickup group to answer the call?


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