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dalfr 10-21-2015 12:44 AM

IPOCC Notification
 
Is there a possibility to send Notification via SMS/Email automatically from IPOCC to the client when number of the waiting calls reaches to 10 in the queue position?
If yes, Is this option need the multichannel license to operate it?

george6 10-21-2015 03:19 AM

Currently its not there in IPOCC. But will be available in next release 9.1.6 which is scheduled for first quarter of 2016

kruegerb 10-21-2015 03:53 AM

It will be available with wallboard function in 9.1.6, in case of configured thresholds reached an email can be sent

jtarjanyi 10-29-2015 01:55 AM

I think it is possible with a database integration.

Create a global variable for all queue. If more calls waiting than a predifined value, than change the global variable to a new value. This will lead the calls to an IVR where with the database integration change a database value (have to use a trick to prevent other calls continously calling this database integration, we need to call it only once). When the calls waiting number drops bellow the predefined value than switch back the global variable and the database value to the original (non alamring) state.

On the database there is a possibility to write a stored procedure, and monitor a database value. If it is changed, and the stored procedure send an e-mail.

I have not test it, just a theory :)


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