Extended ringing time for Topic

[pears59]

Greetings, When the phone rings from the topic, to an agent, is there a way to extend the normal 3 times before it bounces to the next agent?

[mnorst]

Greetings, When the phone rings from the topic, to an agent, is there a way to extend the normal 3 times before it bounces to the next agent?

Agent Group -> telephony tab -> Ring timeout (default 15 seconds/3 rings)
* NOTE: Be sure this is less than the vmail timeout on the IPO user