Hi all,
Using CM 6.3 and we have 4 digit extensions. I've been doing basic auto attendant vectors with lines like:
collect 1 digit after announcement 1234
route-to number 5678 with cov y if digit =1
route-to number 6789 with cov y if digit =2
I now have a requirement for a 12 options. I was initially thinking I could do this:
collect 2 digit after announcement 1234
route-to number 5678 with cov y if digit =11
which I found out does not work. They want the announcement to be "press 11 for doctor x, press 12 for doctor y...." Based on what I've read it seems using the 4 digit extensions or vector variables and goto statements are the options. Is there a better or recommended way to accomplish this?
Thanks,
Bill
Using CM 6.3 and we have 4 digit extensions. I've been doing basic auto attendant vectors with lines like:
collect 1 digit after announcement 1234
route-to number 5678 with cov y if digit =1
route-to number 6789 with cov y if digit =2
I now have a requirement for a 12 options. I was initially thinking I could do this:
collect 2 digit after announcement 1234
route-to number 5678 with cov y if digit =11
which I found out does not work. They want the announcement to be "press 11 for doctor x, press 12 for doctor y...." Based on what I've read it seems using the 4 digit extensions or vector variables and goto statements are the options. Is there a better or recommended way to accomplish this?
Thanks,
Bill
