AAAD Not Ready Reason

ahmedwehady

Aspiring Member

Join Date: Aug 2012

Posts: 1
#1

AAAD Not Ready Reason

08-23-2012, 08:29 AM

Dear Sir I have AACC 6.2 installed without multimedia license and need to know how to set not ready reason code without using multimedia license. thanks Best Regards
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bbcom

Hot Shot

Join Date: Apr 2012

Posts: 13
#2

09-04-2012, 03:27 PM

in CCMA look at Configuration|CCMS|Activity Codes. User can select with a small icon on right of the active contact in Agent Desktop.
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