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Forum: Contact Center Applications 01-29-2014, 06:04 AM
Replies: 5
Views: 14,880
Posted By dgilli
I hope they don't

To start with I hope AACC doesn't start reporting on secondary scripts, as I often use a primary application/script just to get the stats for a certain type of call and all of the routing is in the...
Forum: Contact Center Applications 01-28-2014, 08:34 PM
Replies: 5
Views: 14,880
Posted By dgilli
Application Report

Use application reports, they are not affected by whether the call is queued or not. This may mean you need to break calls out to separate applications. Just use them to execute the multimedia...
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