Forum: IP Office Contact Center
09-07-2020, 02:35 AM
|
Replies: 6
Views: 10,871
Hi ,
In IPOCC Rls 10.1.2.3
my also...
Hi ,
In IPOCC Rls 10.1.2.3
my also automatic OB dialer is ok and connecting to playany IVR script.
am using ODSI_Evaluation == 1 in Task flow but issue is that IVR script start playing while...
|
Forum: IP Office Contact Center
09-07-2020, 02:21 AM
|
Replies: 6
Views: 11,108
Hi All,
In IPOCC Rls 10.1.2.3
my also...
Hi All,
In IPOCC Rls 10.1.2.3
my also automatic OB dialer is ok and connecting to playany IVR script.
am using ODSI_Evaluation == 1 in Task flow but issue is that IVR script start playing while...
|
Forum: IP Office Contact Center
09-05-2020, 01:48 AM
|
Replies: 0
Views: 6,366
|
Forum: IP Office Contact Center
09-03-2020, 10:57 AM
|
Replies: 1
Views: 6,243
|
Forum: IP Office Contact Center
09-02-2020, 01:26 AM
|
Replies: 1
Views: 6,243
IPOCC- Dialer- odcsvimp import job by dos cmd
Hi Friends,
Can anyone know what is odcsvimp import ti import any job from Dos cmd. i read doc but facing issue to get correct dos command for odcsvimp.
as per doc, here is command
conrol file...
|
Forum: Contact Center Applications
08-09-2020, 06:06 AM
|
Replies: 3
Views: 6,254
Any ACCS expert can tell me what soft phone /...
Any ACCS expert can tell me what soft phone / soft client has been used in ACCS AAD.
ACCS AAD with hard phone is working but need any soft phone to work with ACCS AAD as telephony resources?
BR
|
Forum: Contact Center Applications
08-07-2020, 03:34 AM
|
Replies: 3
Views: 6,254
ACCS 7.1 which one is telephony resources
Dear All,
Anyone know that which Telephony resource has to be used in ACCS agent desktop ( as in IPOCC with UI we always used Avaya Communicator for telephony calls),
my Agent is login ...
|
Forum: IP Office Contact Center
10-22-2019, 06:11 AM
|
Replies: 1
Views: 8,468
IPOCC- IVR Abandon calls handling
Hi All,
can anyone know how to handle IVR script or Task flow that any call disconnect by caller should not treat as abandon call at any IVR stage, only calls in agent waiting queue treat as abandon...
|
Forum: IP Office Contact Center
03-12-2019, 09:17 AM
|
Replies: 2
Views: 7,387
|
Forum: IP Office Contact Center
02-16-2019, 09:52 AM
|
Replies: 1
Views: 4,848
|
Forum: IP Office Contact Center
09-20-2018, 10:35 AM
|
Replies: 1
Views: 2,871
|
Forum: IP Office Contact Center
09-20-2018, 10:32 AM
|
Replies: 0
Views: 2,449
|
Forum: IP Office Contact Center
09-19-2018, 07:01 AM
|
Replies: 1
Views: 3,185
IPOCC- Dialer- Divert to Topic# or IVR Script
IPOCC Rls 10.1
IPOCC dialer TF can be divert to IVR script / Topic after dialing and establishing external destination?
E.g.
As i want that Dialer dial external External as one job and...
|
Forum: IP Office Contact Center
09-19-2018, 06:54 AM
|
Replies: 0
Views: 2,546
IPOCC- Dialer
IPOCC Rls 10.1
IPOCC Dialer, can be managed /add job by run command instead of using IPOCC Campaign/Dialer application? as i want to that add job by some application automatically?
|
Forum: IP Office Contact Center
09-19-2018, 06:51 AM
|
Replies: 0
Views: 2,461
|
Forum: IP Office Contact Center
09-19-2018, 06:43 AM
|
Replies: 4
Views: 3,853
Ipocc
yes this very old known issue and many request has been launch to IPOCC team to improve it ( not big issue for them to handle it) but still no listening. I also again reach to CAM to improve in next...
|
Forum: IP Office Contact Center
07-31-2018, 09:42 AM
|
Replies: 4
Views: 3,853
|
Forum: IP Office Contact Center
07-12-2018, 10:34 AM
|
Replies: 4
Views: 3,853
|
Forum: IP Office Contact Center
06-30-2018, 10:16 AM
|
Replies: 0
Views: 3,737
IPOCC- Variable / TAG name for timeStamp
Hi,
Any one know about the TAG/ variable name of Time stamp to capture time and date of an event in IPOCC Rls 10.1?
If it is not available built-in so can we make timestamp TAG/variable ourselves?...
|
Forum: IP Office Contact Center
06-29-2018, 08:55 AM
|
Replies: 2
Views: 29,983
|
Forum: IP Office Contact Center
06-29-2018, 06:44 AM
|
Replies: 1
Views: 3,582
|
Forum: IP Office Contact Center
06-29-2018, 06:44 AM
|
Replies: 1
Views: 2,825
|
Forum: IP Office Contact Center
06-28-2018, 01:07 AM
|
Replies: 1
Views: 3,582
|
Forum: IP Office Contact Center
06-27-2018, 12:37 PM
|
Replies: 1
Views: 2,825
IPOCC- SECURE T-Pin & T-Pin Generation
Hi,
Any one know how to make IVR script for Secure T-pin generation script in IPOCC Rls 10.1
. As i know it is a conference call between Agent , caller and IVR script that caller insert pin code...
|
Forum: IP Office Contact Center
06-22-2018, 06:44 AM
|
Replies: 7
Views: 3,484
|