Forum: Contact Center Applications
01-19-2022, 02:15 AM
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Replies: 0
Views: 2,410
AAfD with AADS
Hello,
In the current project I have to authenticate all Agent by SAML, so for AAfD we need AADS.
I know SIP user and pw could be passed by AADS to client after the successfull authentication,...
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Forum: Contact Center Applications
01-12-2021, 12:44 AM
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Replies: 1
Views: 6,790
ACCS AD - ACW activation
Is there any way to activate ACW only one click insted of click on ACW and select one of the ACW with activity code?
Our customer don't want to diferentiate ACWs so only one default is OK, but...
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Forum: Small and Medium Business Communications
07-17-2020, 04:03 AM
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Replies: 0
Views: 5,189
MediaManager recordings display size
Earlier in ContactStore there were a possibility to change the displayed recordings size from default. In MM this is 50 per page. Does anybody know if somehow can change it to 100 or more ?
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Forum: Contact Center Applications
06-09-2020, 11:36 PM
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Replies: 0
Views: 6,571
ACCS - Custom fields on AD
Currently the customer use IPOCC and in that solution I can customize the Agent Desktop client with custom fields to populate variables values. In a voice callflow the customer identify...
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Forum: Contact Center Applications
05-28-2020, 04:04 AM
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Replies: 0
Views: 4,754
ACCS Submodul in CalFlow
I'm new in ACCS so have to lear a lot to create a callflow in OD. I have already checked the sample callflow, and went trough the OD documentation, but still have lots of unanswered question. One of...
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Forum: Small and Medium Business Communications
05-25-2020, 05:00 AM
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Replies: 1
Views: 5,737
Lost many IP Phones during failover
One of our customer has a resilient IP Office system with ~400 IP Phones.
In case of any Primary-Secondary switch-over (eg. upgrade Primary server, or any Primary outage) 60-80 Phones are not...
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Forum: Contact Center Applications
05-14-2020, 03:34 AM
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Replies: 1
Views: 5,415
Before the ACCS server moved to AD there were...
Before the ACCS server moved to AD there were security changes as well from http to https, so uninstall AgentDesktop and install it again from https link resolved the client issue. It seem the SSO is...
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Forum: Contact Center Applications
05-14-2020, 02:08 AM
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Replies: 1
Views: 5,415
ACCS server change from workgroup to AD
I have an installed and configured ACCS currently working in workgroup. The customer want to use SSO with domain users, so want to add ACCS into the domain.
Is this process described somewhere? I...
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Forum: IP Office Contact Center
12-11-2018, 11:08 PM
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Replies: 0
Views: 2,809
Break on a button
Hello,
I have done couple of customization on the IPOCC client to show addtitional information to Agnets, Supervisors can turn of/off IVR threads via variables and the customer is happy with that,...
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Forum: Small and Medium Business Communications
12-11-2018, 12:26 AM
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Replies: 1
Views: 5,777
IP500v2 WebManager not loaded
Hello,
I have tried to use the webmanager tool for IP500v2 but it stuck at loading.
https://i.imgur.com/cPQaYSI.png
I have tried to re-upload the system files to SD card but couple of files...
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Forum: IP Office Contact Center
10-04-2017, 05:51 AM
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Replies: 2
Views: 2,504
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Forum: IP Office Contact Center
10-04-2017, 05:15 AM
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Replies: 3
Views: 6,828
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Forum: IP Office Contact Center
09-26-2017, 05:12 AM
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Replies: 3
Views: 6,828
Unfortunately we stil have problem with that...
Unfortunately we stil have problem with that character encoding.
The Agent Web client change the "ű" and "ő" to q. I'm not sure if it is caused by the Tomcat WWW encodig. Any Idea how to fix it ?
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Forum: IP Office Contact Center
09-13-2017, 02:19 AM
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Replies: 3
Views: 6,828
Never mind..
It seems it is a bug in bulit-in...
Never mind..
It seems it is a bug in bulit-in java script, because the outgoing messages are OK, but the incommings are bad in the Proxy log, but was OK in the application wich call the JavaScript.
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Forum: IP Office Contact Center
09-13-2017, 01:37 AM
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Replies: 3
Views: 6,828
IPOCC webchat - character coding
Hello,
Our customer want to use WebChat as part of IPOCC solution. With the example of IPOCC chat it works pretty well, but it seems we have proleblwm with character coding when non-english...
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Forum: IP Office Contact Center
04-27-2017, 02:05 AM
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Replies: 6
Views: 7,381
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Forum: IP Office Contact Center
04-26-2017, 04:21 AM
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Replies: 6
Views: 7,381
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Forum: Small and Medium Business Communications
04-24-2017, 01:18 AM
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Replies: 0
Views: 3,343
Block caling huntgroup memebers
Hello,
In the customer IPO system (R10), there is a ServiceDesk huntgroup. They want to block calling the individual group members (only allowed for several privileged extension), only the...
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Forum: Avaya Aura & Unified Communications
03-06-2017, 02:28 AM
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Replies: 0
Views: 3,927
Adjunct route failover
Hello,
Does anybody have experience with the adjunct route failover? As I understand the feature description of adjunct route vector command, it will skip the next (and only one step) announcement...
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Forum: IP Office Contact Center
11-30-2016, 04:32 AM
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Replies: 6
Views: 7,381
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Forum: IP Office Contact Center
11-28-2016, 03:31 AM
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Replies: 6
Views: 7,381
IPOCC custom reporting
Hello,
We need to create custom reports for our customer, which will contain calculations, so the built-in reports is not suitable, but can provide base data.
I have 2 possibilities (I think):
...
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Forum: Small and Medium Business Communications
11-14-2016, 08:26 AM
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Replies: 2
Views: 7,769
IPO R10 import Users
Hi,
I want to import 300+ Users from a csv file into the new IPO R10 system, and experienced the Name fileds of the sample file are ignored and NewUserxxxx format name is generated. Is it a bug of...
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Forum: IP Office Contact Center
11-09-2016, 03:04 AM
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Replies: 1
Views: 3,568
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Forum: IP Office Contact Center
10-12-2016, 01:57 AM
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Replies: 4
Views: 3,524
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Forum: IP Office Contact Center
10-12-2016, 01:51 AM
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Replies: 4
Views: 3,524
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