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Forum: Contact Center Applications 04-22-2021, 06:55 AM
Replies: 1
Views: 7,903
Posted By mstasi
Hi I have the same issue with ACW. I...


I have the same issue with ACW.
I tested an option "Enter ACW using Not Ready without Reason Code" but without results.

I have configured "After call break" in Theshold Classed - it works...
Forum: Contact Center Applications 03-11-2021, 03:38 AM
Replies: 0
Views: 7,403
Posted By mstasi
ACCS - Transfer call to another skillset queue

Hello Everyone,

Im just working on migration my customer from IPOCC to ACCS and I have following case:
I have menu with DTMF options (Press 1 for Sales, Press 2 for Support).

If caller dial...
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