I have an odd ACD issue that I was able to reproduce only one time although the end users state this occurs about twice a month.
Any one seen this...
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Inability to AuxWork/AfterCall in ACD queue
Having an issue where users being added to an ACD queue are unable to go into AuxWork/AfterCall modes in an ACD queue. The hunt group is ead-mia. I...Last edited by clowry; 04-01-2010, 10:20 AM.
