I have an odd ACD issue that I was able to reproduce only one time although the end users state this occurs about twice a month.
Any one seen this...
2 results in 0.0012 seconds.
-
ECH & ACDCALLS - Not Tying Out
Our reporting team is trying to tie out the ACDCALLS in the hVDN data to the number of rows with agents in the ECH table. Even when we only look at Disposition...
