Does Synonym table keep ALL agent ID and name

[kumar1396]

Hi,

Can any one tell if Synonym table in CMS db will have all the agent's ID and name?

I see many agents who have records...

[pgers]

Only on the agent history, i have +9 hours time difference between time of agent history and the real time.
In the others widget, it's good. ...

[ksytdy]

Hi guys!
I hope on your help so much!

I made a VBA script that switches AVAYA Supervisor agents' skills every 30 minutes according...

[covar]

Hi.

I have an IPO CC 9.1 running. We've managed to get it working after some issues while installing it. However, we're into the report configuration....

[mjavad]

hi i have a problem with announcement in my voice mail pro .
please help me .

for example
i have new call . this call come...

[etart]

I have a BCM 450 with licencing for the following.

18 x ICC Agents
1 x ICC
4 x ICC Skillset
1 x ICC Reporting
...

[pccavaya]

When I create an agent, I create a CCT agent, but it doesn't create the user on the CCMM. Without the agent in the CCMM, they cannot do email, chat, ect....