Calls doesn't show for an agent on IPOCC UI and Agent desktop

[pampl1]

Hi all,

So we have a issue with an one agent, him IPOCC UI doesn't show him calls answered and not answered on dashboard. But, when We...

[eyre1]

What is the best way to recover or close the contact?

AAAD 6.4 agent's workstation restarted with an open e-mail. When the agent logged...