Oceana trying to route call while agent already has one call

[aismail]

Originally within Oceana implementation guide, Oceana skill should have multiple call handling disabled.

In our case, the issue we have...

[mahmoude]

Greetings Experts

We have Avaya Aura System Manager 8.1 , and we need to know how to configure the Hotline service between two IP-Phone...

[sonbarse]

Need to setup delayed hotline on CM 7.1, Avaya SA SA8887 is been Enabled.

Requirement is when Telephone Handset is Lift it will dial the...

[adesou]

Hello,

I'm new to my organization and managing the Avaya Phone system. I was able to get the Avaya Utility Server up and running in a...

[geers]

Hi
I have a customer moving from MM to Aura messaging 6.3, the challenge is that the current TUI numbering does not adhere to any of the Aria /...

[anjum1]

Hi,

I'm new with Avaya Aura 6.2 and trying to configure Music/tone on hold. I'm unable to find step by step guide or video tutorial on...

[anjum1]

Hi,

I'm facing this problem with Avaya Aura CM 6.2. When someone call from PSTN to CO lines call get routed to operator, operator answer...

[anjum1]

Hi,
We have Avaya G450 with S8300 and two MM711 modules in a site. There are 07 PSTN lines connected in one MM711 module and the communication...

[vvazqu]

Hello All,
We are about to upgrade to CM 6 and I need information regarding the differences in the administration.
I would be helpfull to...