Example:
- Agent 1 has
2 results in 0.0012 seconds.
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Call Manager System question
Why at anytime would an agent who was available lest time then another agent receive a call first in CMS?
Example: -
Simultaneous Ring on ALL Phones in ACD Scenario?
I work in a Network Operations Center (NOC) with 4 physical locations working at the same time and we currently have a Call Answer Group in place with...
