6 results in 0.0016 seconds.
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Vector to test number of tries
Hello. I am creating a vector for a CC and i need to have a script that would determine how many times a caller has entered an incorrect information.... -
Are Avaya Cloud Solutions Solid?
My firm is a health care insurer. We began moving into VoIP two years ago while opening satellite offices.
Late last year we signed a lease... -
Avaya BCMS VDN Report & CONN Calls
On the BCMS VDN Report, what is a CONN call VS an ACD call?
I read the Operations Manual for the definitions, but do not understand why... -
Bcms acd calls vs conn calls?
On the BCMS VDN Report, what is a CONN call VS an ACD call?
I read the Operations Manual for the definitions, but do not understand why the... -
Call Manager System question
Why at anytime would an agent who was available lest time then another agent receive a call first in CMS?
Example:- Agent 1 has
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96x1 H.323 6.1 CC Firmware
Does anybody know if the 6.1CC Firmware is available for the 96x1 phones? I see that the documentation has been available since May of last year, but...
