Is it possible to control agent device using CCT SDK if agent is using Agent Desktop Application.
we are proposing ACCS. Customer want to...
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Is it possible control agent device with CCT API if he is using Agent Desktop Applica
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AACC6.3 - CCT user can't login after name change.
Hi there,
Has anyone any suggestions as to what may be causing the following.
Customer has a AACC6 full multimedia solution,... -
Unable to create CCMM user
When I create an agent, I create a CCT agent, but it doesn't create the user on the CCMM. Without the agent in the CCMM, they cannot do email, chat, ect.... -
CCT Ref Client - ResourceDisabled?
CM 6.0.1, SM 6.1, AES 6.1
+ AACC 6.2(+SP4) CoResident (CCMS~AMS)
When I login by CCT Ref Client, it shows resourcedisabled.
Have anybody...
