Originally within Oceana implementation guide, Oceana skill should have multiple call handling disabled.
In our case, the issue we have...
2 results in 0.0011 seconds.
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Oceana trying to route call while agent already has one call
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avaya license-error feature usage exceeds limits
im trying to upgrade from CM6 to CM8.1
license was okay from the start/end of deployment
but when i load the .xln from cm6 to cm8.1, i...
