No call info available on extension issue

[avc874769614550]

We are getting this error repeatedly, however, this issue is occurring frequently and we are unable to find the solution as the IVR is getting completely...

[avc872017789852]

We are experiencing exceptional calls while getting "No call info available for extension" in IVR. After that one error processing request called...

[lukemitchell]

Hi All,

I am trying to get SNMP working on a new CMS R18. I have setup as per the documentation however still cannot snmpwalk the CMS...

[clantb]

I have a bunch of aux reports I want to put into Excel and be able to run a pivot table to find out how often people are over on lunch and break and stuff...

[mjuluk]

Are the configuration properties of CMS, like CMS Version & the Timezone available in any of the Avaya CMS Database tables?
If not, how do...

[lynn19]

We're working on some custom querying and reporting, using only the call_rec database table.

We're trying to figure out how the various...

[sharm143]

Guys

I am doing a fresh Install for a Avaya CMS R18 solution running Dell R630 Mid Market servers. The system came Pre-Installed with the...

[fherrl]

Hello,

i created a real time monitor for our service desk based on VB.net.
It works fine and stable so far.

"Behind"...

[hall239]

We have reps who have anywhere from 4-15 skills assigned to them. Most are setup as Level 1 for all. Like I said 'Most'.
The problem I am running...

[marzahn]

We already did this for our member service (inbound) call center using a combination of real-time reports and Excel. For some reason the senior manager...

[rwr13885]

I have these instructions for adding a CMS printer, however when I get to the highlighted instructions, it says that's an invalid option...
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[marzahn]

First off I realize that I am asking for a technology solution to a staff training issue. However I am at my wits end on this one. I have a large number...

[creig]

Our CMS R17 server became unresponsive. We had to do a hard reboot. During the boot up this message appears: Kernel Panic - not syncing: Attempted...

[ocampe]

Greetings,

I'd like to know what "S" stands for under the Login type Column when you view Users from CMS Supervisor? Please image...

[iidak]

How can the engineID of CMS be investigated when CMS send SNMP V3 trap?
Please teach me.