We have reps who have anywhere from 4-15 skills assigned to them. Most are setup as Level 1 for all. Like I said 'Most'.
The problem I am running...
6 results in 0.0016 seconds.
-
Configuration - Longest Waiting rep to get call
-
CMS R17 Windows 10
I am attempting to install R17 on to a windows 10 HP Surface Pro 4.
Install goes off without a hitch but when attempting to added the... -
CMS R17 External Call History server requirements
I have a client who is upgrading to CMS R17. We are using Avaya's ECH export service converting binary CMS contact records to ECH and exporting them... -
CMS View Restrictions (Roles)
Hello - I am trying to find a way that i can limit a users view in CMS R17. Specifically i want to segregate groups by function. Example: I want the... -
CMS Supervisor R17 [line 7] (null)
I recently upgraded to Windows 7 and am now using CMS Supervisor R17. The problem I am having is when I run any script, I get the error- (null) [Line... -
A problem about Call record field of ECHI R17
hello,
i read the document of ECHI R17 and i notice the field CALL_DISP, but i can't find this field on ECHI R17 schema. somebody know why ?
