Need help making a custom report

[eurban]

I have a request for a report that displays a monthly service level for a skill but only for a timeframe of 7AM to 11pm for each day (or any time frame...

[srini17]

Hi,
I am looking for the following.
1) The details of CMS/Avaya ACD database objects/tables which store the 'Real-Time' transaction data for...