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Contact Store and Domain Authentication
I have just installed Contact Store and can't seem to get domain authentication working. I have followed the instructions and added the line sso.dc=xxx.xxx.xxx.xxx... -
Disconnected chat contacts
When a customer clicks our link to start a chat and then later chooses to close the chat, this chat still gets queued. So we have many queued chat contacts... -
Unable to pull contact
I have a web communication contact that doesn't get pushed to Agent Desktop. It is still marked as a new contact. When I try to manually pull the contact...Last edited by pccavaya; 02-20-2012, 08:13 AM.
