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CMS R17 External Call History server requirements
I have a client who is upgrading to CMS R17. We are using Avaya's ECH export service converting binary CMS contact records to ECH and exporting them... -
ECH & ACDCALLS - Not Tying Out
Our reporting team is trying to tie out the ACDCALLS in the hVDN data to the number of rows with agents in the ECH table. Even when we only look at Disposition...
