5 results in 0.0013 seconds.
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How can I set call position on IPOCC 10
Hi all, I read some foruns and documents, but I don't found the way I can set call position on queue on IPOCC task flow. I found on object Task Tag the... -
Call drop after real time report presents the message "none" on announcement columm
When the call comes in on IPOCC the columm from announcements, on realtime reports presents the message "none" and the call is dropped off,... -
Calls doesn't show for an agent on IPOCC UI and Agent desktop
Hi all,
So we have a issue with an one agent, him IPOCC UI doesn't show him calls answered and not answered on dashboard. But, when We... -
IPOCC - Question about announcement
When I mark the topic "40211" it routes the call to the flow which has an announcement of 20 seconds and then the call goes to the agent.... -
IPOCC 10 Contact Detail Reports - Time Format
When the supervisor displays the Contact Report Detail module and the language of the UI is Spanish (Latin American), the time format is 12 hours but...
